Shipping Policy

Domestic and International Shipping

We deliver to both local and international addresses, except to PO boxes and APO/FPO addresses.

Items will be packed and shipped from Singapore. 

Local delivery will be via registered mail. 

Oversea shipping will be via registered airmail.

Shipping Cost

Shipping costs are based on your shipping address, as shown below.

LocationCost (SGD)
Local$15
Asia$20
Others (AU, NZ, US, JP)$30
Rest of International Shipping Rate$40

Shipping Time

Shipping time is based on your shipping address. The estimate delivery time is as per the table below.

When your item is shipped out, you will receive an e-mail with the shipping *tracking number, and you can use it to track the status of your shipment.

LocationDelivery Time 
Local1 week
Malaysia1-2 weeks
Asia2-3 weeks
Others (AU, NZ, US, JP)2-3-weeks
Rest of International Shipping Rate2-4 weeks

Notes:

* Tracking number is only available in selected countries with the facilities.

** Any delay at the destination countries is beyond the control of our couriers.

** Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.

** For festive deliveries to the above major cities, 50% longer delivery time is expected.

International Custom Fees And Taxes

All taxes, customs and import duties and fees are the responsibility of the customer, and must be paid by you in order for your parcel to clear customs.

As customs policies and import duties vary widely from country to country, we are unable to advise you on the charges.

Incorrect Shipping Address

Please always double check your shipping address before confirming the order.

If a package is shipped to an incorrect address and the package is returned/rejected, any costs associated with the rejected package (including replacement costs, additional shipping costs) shall be borne by the buyer.

In the event that you provided an incorrect shipping address, please contact us or email us at admin@artworksg.com and we will update your order, if possible.

Please note that once a package has been shipped out, we are unable to change the address until the package is returned back to us.